FAQs
Where is Kipr-Best.com based?
Kipr-Best.com is based in Limassol District of Cyprus, a beautiful island in the Eastern Mediterranean sea, at the South Eastern tip of Europe, with Asia and the Middle East to the East and Africa to the South. We ship the best of Cypriot and Greek food and drink internationally to every corner of the world.
How can I pay for my order?
We accept payments via PayPal*.
You can also use your credit card Visa / Delta / Electron, MasterCard / Eurocard, Maestro or American Express to pay through PayPal (you do not need to create a PayPal account to pay with your credit card).
In addition to credit cards you can use debit cards or bank cards to pay through PayPal. PayPal accepts all debit cards that have the Visa or MasterCard logo.
If you prefer to pay via bank transfer please contact us by either filling in our Contact Form to enable us to email you our bank account details.
* For Russian customers: Russian PayPal accounts are automatically set to make payments in Rubles and this may cause your payment to fail. It is necessary to tick the request to be billed in the currency of the seller for your payment to be successful. It is also necessary to call PayPal to ask them to allow payments in foreign currency from your PayPal account.
Are my credit card details safe on the Kipr-Best.com online shop?
Your credit or debit card details are fully secure. In addition to SSL encryption on our online shop we use PayPal to process your payments which is a 100% secure online payments processing gateway.
Kipr-Best.com neither sees nor stores your credit or debit card details.
Can I pay in my own currency for my order?
The base currency of our online shop is the Euro. If you prefer to pay in a different currency use PayPal for conversion.
How do you ship my order?
Kipr-Best.com ships your order via the Cyprus Post International Parcel Service or via EMS/Datapost Courier Service. We carefully and securely pack your order to ensure that the products reach you in a perfect condition. Fragile goods are clearly marked.
For more details please read International Shipment.
How long will it take for my order to arrive?
Kipr-Best.com does not hold any stocks. After we receive your order and payment we source the goods from our suppliers to ensure both quality and freshness. This process takes a maximum of three working days. After shipment your order should be delivered to you within 5 – 7 working days for most European destinations and 7 – 15 working days for most non-European countries. Weekends and bank holidays are not classed as working days. Longer delivery times are possible during peak periods such as Christmas, Easter, etc.
For more details please click on International Shipment.
What countries does Kipr-Best.com ship to?
We ship internationally to all countries around the world!
To date we have shipped orders to:
Australia, Austria, Azerbaijan, Bahrain, Barbados, Belarus, Belgium, Belize, Brazil, Bulgaria, Canada, Czech Republic, Denmark, Egypt, Fiji, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Malaysia, Maldives, Mali, Malta, Moldova, the Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Slovenia, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Turkey, Ukraine, UAE, UK, USA.
Do I need to create an account in order to buy some products on Kipr-Best.com?
No. You do not need to create an account to place an order. We would need your postal address (your PayPal registered address if you use PayPal for payment) to enable us to ship your order to you.
How can I track my order online?
As soon as you place and pay for your order you will receive an email advising you on the status of your order. You will receive a new email after we post your order to you with the tracking number and the instruction how to track.
Is there a minimum or a maximum order size?
Kipr-Best.com does not impose any restrictions on order size. The shipping cost is calculated as a function of weight. The larger (and heavier) your order is the more cost-effective shipping becomes.
What should I do if the products I have received are damaged?
We take every care possible to pack your products carefully and securely. Fragile products are clearly marked as ‘Fragile’ on the box. If your order arrives heavily damaged please refuse acceptance and do not sign the delivery receipt. The Post Office, who caused the damage, are obliged to return a heavily damaged order to us, we will claim compensation from Cyprus Post/EMS, after the parcel arrives back in Cyprus and we will then compensate you in full. If there is only minor damage or a small part of the order has been damaged please let us know as soon as possible to arrange to compensate you for the damage.
The compensation can be in the form of either a money refund or re-execution of your order, whichever you prefer.
What is your return policy?
Kipr-Best.com accepts returns. For full details on our returns policy please read Terms and Conditions and scroll down to clause ‘Our refunds policy’.
How do you ensure the confidentiality of my personal information?
Kipr-Best.com uses a thawte SSL123 Certificate to offer secure communications by encrypting all data to and from the site. We receive your payment via PayPal hence Kipr-Best.com neither sees nor stores your credit card data. We do not share your data such as your name, address, email address, etc. with any third parties. We use this data only for processing and shipping your order to you. Kipr-Best.com occasionally uses your email address to send to you newsletters and offers on our online shop. You have the option to unsubscribe from these communications at any point in time.
For more details please go to Terms and Conditions of use and scroll down to our ‘Privacy policy’.
How can I contact Kipr-Best.com?
You can contact us by either filling in our Contact Form (we aim to reply to you within 24 hours) or calling us
+(357)95-XXX-XXX.
Will I have to pay import duties or any other charges?
Cyprus is a full member of the European Union hence no import duties should be levied on your order if you are based in the EU. If you live in a country outside the EU we would recommend checking with your local customs authorities before placing your order to verify whether any charges are payable and also whether any special import permits are necessary for certain products (for example in the case of alcoholic drinks).
From our experience most countries around the world will not charge anything but it is advisable to check before placing your order as customs rules and regulations can vary from country to country.
What can I do if I cannot find a Cypriot or Greek product that I want on Kipr-Best.com?
We are here to help! Many customers have contacted us from abroad looking for specialty products that are not listed on Kipr-Best.com. Please let us know what you are looking for and we will do our best to source it for you.
Send us your requirements by filling in our Contact Form.
